CoTrain

Blog: Featured finalist - Richard Soan Roofing Services

06 June 2018

Outstanding Customer Satisfaction

Number of staff: 36         

Company turnover: £3.75m


Richard Soan Roofing Services (RSRS) proves that a highly ethical approach to business, where customer satisfaction and employee engagement are centre-stage, can successfully counter the ravages of recession. For a company of such modest size and means, to have grown against the odds by focusing on good old-fashioned values is a breath of fresh air.

By putting its principles before profit, RSRS has increased its profitability and grown its business. Focusing on total customer satisfaction and cultivating a sense of business ownership amongst all employees, RSRS has performed beyond all expectations and the business has grown to 36 people with new employees taken on every year. From small private residential jobs to much bigger commercial and industrial projects, RSRS’ quality work is now seen on the roofs of schools, fire stations, period houses, listed buildings, council offices, public buildings and private residences of every size from bijou to grand right across the South-East.

RSRS is an example within the industry, proving that it’s not always size that matters, quality matters more.

The winner of the Outstanding Customer Service award will be announced at the awards ceremony and gala dinner on the 28th June at the Royal Lancaster London. For more information or to book your table click here.


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